Submitted on July 7, 2009 at 1:27 pm
Paul J. Boone SR. 
To whom it may concern; The following is the reason I will not be visiting Charlestown Slots ever again . To give you a brief history I have been attending Charlestown Slots since its conception, I spend an average of $500 each time I visit. I would like to refer you to an incident that occurred on 03/14 2009, We arrived at 10 am. for a day at the slots. Around 2 pm my wife and I went to the first floor concessions at the Italian eatery. I ordered a slice of pizza and a steak Pinnini sandwich. After responding to the dining table, I went to bite the sandwich and the bottom bread was so hard I could not bite into it. I took it back to the counter and showed it to the clerk who stated there was nothing wrong with the sandwich. Rather than argue I went over to the Oriental concession and got something to eat. After finishing my meal I spoke to the person who claimed to be the manager about my incident, his name was "JOSH", a large unshaven man, his answer was the same, that's how the sandwich is made. I was never offered a fresh sandwich or my money back. No offer was made. I went to a service desk and a gaming manager, Miss Linda Mills spoke with me and the manager "JOSH" and a $10 certificate was issued for later use at the food stand. At this point the incident was behind me; however, around 8 pm we decided to eat again. This time at the US FOOD after ordering our meal the coupon was presented for payment; however, the female clerk who took it back to the manager for verification, "JOSH" (same as previous), he denied the certificate. I paid for that meal and after eating it I went to speak to someone else and another gaming supervisor came and we took the coupon to the food court and "JOSH" and a female manager were at a table. The female manager apologized and that was that. They seemed to blame it on the poor clerk that she was a foreign exchange student. "JOSH" kept smiling as I walked away. It became immediately apparent that "Josh" your food manager was both incompetent and unprofessional which further exacerbated a situation which could have been easily resolved. I still have the coupon and will mail it back to business office with thanks to the gaming managers. In all my life I have never been so frustrated over a stupid sandwich. My next sandwich will be in Delaware or New Jersey. Thanks but no thanks. P.J.Boone Sr.
Was this review helpful? Yes | No 9 (65%) People found this review to be helpful and 5 (35%) people found this review to be of no help for 14 votes.
Charles Town Races & Slots
